Hosted Voice Questionnaire

This questionnaire is intended to be used as one form of discovery for your phone needs. Please answer as many questions as possible. Some info may need to be gathered later. This questionnaire is only intended to be used as one form of discovery for your phone needs. A follow-up meeting will be required to verify additional info.

2. How many phones do you have at each location?

-4b. If you have IP phones, what brand and model are they?

-4c. If you have IP conference phones, what brand and model are they?

5. Quantity of Direct Dial / DID (Phone) Numbers at each location?

6. Quantity of Toll-Free / 1-800 Numbers at each location?

-7a. If so, how many fax lines are at each location?

8. How many Receptionists do you have at each location?

9. How are incoming calls currently handled?

-10a. There are 2 available levels. The 1st level can support up to 100 users in a call or video conference with a limit of 40 minutes. The 2nd level can support up to 1000 users and has no time limit. If you want this feature, please list how many of each level.

-11a. If so, what model overhead paging systems are being used?

-13a. If you will be running additional network drops, does your current switch have enough open ports to support that?

-13b. Wireless phones are available – see Question 14 below.

14. If needed, how many wireless phones will you require?

15. Who is your Internet Service Provider?

-15a. If you know your bandwidth speeds, please list Up/Down speeds.

16. If you have a separate router/firewall, what is the make / model of it?

17. If you have wireless available in your office, is it provided by your Internet Service Providers’ equipment, your external router/firewall or separate wireless access point/s?

-19a. What phone number are they connected to? (Sometimes these may be associated to a fax line number. We need to determine if you will need a new phone number to associate them with as we cannot move them to a VOIP phone system)

20. How long do you have left on your current phone contract?

Please list additional comments, feature requests or questions below:

Hosted Voice Questionnaire

500 D Street South Charleston 25303 Phone: 304-744-7440 | 888-483-7440

500 D Street South Charleston 25303
Phone: 304-744-7440 | 888-483-7440